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Frequently Asked Questions
1. After you have researched information on your disease
state and treatment options, you enter our secure environment
to select the conditions and associated medications you would
like routed to a physician licensed to practice in your state.
2. Complete the first part of the consult form. This includes
credit card, demographic, and shipping information. You will
be provided with a total purchase amount and be allowed to
confirm your decision to move forward after reviewing and
agreeing to the Waiver of Liability.
At this point, our system will verify your credit card information
for authorization purposes only. You will only be charged
if and when the physician approves your request. If your credit
card is accepted, you will be prompted to move on to the next
step. Sometimes, technical difficulties with online verification
require us to manually authorize your credit card. In these
rare cases, your transaction may be delayed. You will be notified
in the process if there is a potential issue.
3. Complete the second part of the consult form. This includes
medical history, family history, and specific questions concerning
your condition(s) and the medication(s) you are requesting.
Truthful responses by the requestor to all inquiries associated
with
your request for confidential on-line services are vital to
determining
the appropriateness of prescription medications for treating
possible
medical conditions. It is your responsibility to provide truthful
responses
to all questions asked during the ordering process.
4. Your physician will notify you via e-mail with the outcome
of your request, or may have further questions before making
a decision. If the doctor has additional questions for you,
you will be emailed and asked to log onto the secure server
with your username and password so you may communicate in
confidence with your doctor. If you are approved, the prescription
will either be routed to our affiliated pharmacy to be filled
or called to the pharmacy of your choice, depending on which
option you chose.
5. If you choose the pharmacy option, you will receive notification
via e-mail from our affiliated pharmacy when your prescription
is shipped. This will include a tracking number to allow you
to easily track your order online.
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The fees you pay for our online physician services may be
reimbursed by your health insurance plan. We can offer you
some assistance in seeking reimbursement.
While we do not directly handle health insurance reimbursement
for our patients, we have provided to our patients an online
printable receipt. This receipt conforms to healthcare industry
reimbursement guidelines and may be used to seek reimbursement
from your:
- Healthcare insurance provider, or
- Medical Savings Account that you may have through your
employer.
Other than a printed receipt, we cannot offer any further
assistance with your reimbursement claim or any assurance
that the doctor's consult fee or the pharmacy charges will
be reimbursable.
At the end of your visit, we will give you instructions on
how to print your receipt.
A Special Note About Pharmacy Reimbursement: If you
receive a prescription from your consultation, you may have
it filled by our affiliate online pharmacy or we will call
it in to your local pharmacy. Our pharmacy does not file directly
with insurance plans, but will provide you with a receipt
that you can file with your pharmacy benefits manager. Please
note that not all medications are covered by health insurance
and that reimbursement may not be for the full amount of the
prescription.
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Go to the link on our web site called "Refills" You will need to log on using
the user name and password you chose when you had your original
consultation. If you have forgotten your password, please
call us at 1-877-502-9064.
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Either go to the Federal Express web site directly
(http://www.fedex.com/ and enter your
tracking number or click
here to logon and check your order status.
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To shop at this web site you need to have cookies enabled
on your browser. Click here to see why you need to have cookies
enabled.
If your browser is Microsoft Internet Explorer, you can enable
cookies by selecting Internet Options from the View menu.
This site works best with Internet Explorer 4.01 and above.
To obtain the most recent version go to http://www.microsoft.com/windows/ie/.
If your browser is Netscape Navigator, you can enable cookies
by selecting Preferences from the Edit Menu and then choosing
the Advanced category. To obtain the most recent version
of Navigator go to http://home.netscape.com/computing/download/index.html.
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You can have a pharmacist ship your order shipped via Ground
for $10, Second Day for $14, or Next Day for $25 (U.S. orders
only). International orders are shipped for a flat rate of
$47. We occasionally offer specials with free shipping options.
P.O. BOXES
If you choose to include a PO box on your consult form, your
order will be sent by the United States Postal Service Priority
Mail. Your package should arrive in three to five business
days. We cannot ship to international PO boxes.
INTERNATIONAL ORDERS
We cannot ship to international PO boxes. You may be charged
additional fees (import duties and taxes) above and beyond
what is listed on our site when the package reaches your country.
These are added on in customs, are beyond our control, and
vary from country to country. You should contact your local
customs office if you have further questions of what these
fees will be.
APO/FPO US MILITARY ADDRESSES
All orders with APO/FPO US military addresses will be sent
by the United States Postal Service Priority Mail.
SHIPPING INSURANCE
We recommend that you purchase shipping insurance on all
orders valued over $100. Insurance is not available on orders
sent via the United States Postal Service.
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We guarantee that every transaction you make will be 100%
safe. The basis of our business is securing the connection
between you and your doctor so that you may communicate securely
with confidence. We have invested in a totally secure environment
both technologically and including the physical location of
our servers. Our automated processing setup through CyberCash
ensures that, in virtually transaction, none of our staff
associated with your transaction even sees your credit card
information.
If you prefer, you may call our toll free line at 1-877-502-9064
to process your transaction. We require that you confirm all
your non-credit card information via a link we send to your
designated email address. Your information is never exposed
via email. To confirm your health history and condition specific
health data, you will be asked to log onto our secure server.
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We accept Visa, MasterCard, Discover, and American Express.
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Your credit card is charged after the doctor has approved
your request and the prescription has been filled
(if applicable). Your credit card will not be charged
if the physician denies your request.
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Go to the link on the web site called "Check Order" You will need to log on using
the user name and password you chose when you had your original
consultation. If you have forgotten your password, click
here. If you have forgotten your username and password,
please call us at 1-877-502-9064.
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